The Villages - Sumter County Public Safety Center is the main 9-1-1 call-taking center in Sumter County and annually processes approximately 60,000 9-1-1 calls. The center processes all wireless and landline 9-1-1 calls for police, fire, and emergency medical services through the primary Public Safety Answering Point (PSAP) operated by the Sumter County Sheriff’s Office and the secondary fire and emergency medical services PSAP operated by American Medical Response (AMR).  

Call 9-1-1

• Call to report a fire
• to stop a crime in progress or about to occur
• to report an accident
• for serious medical problems
• when life or property is endangered

If you are unsure whether you have an emergency, dial 9-1-1 and let the communications center decide what action to take.

DO NOT Call 9-1-1

• for routine law enforcement inquires
• for weather information
• for directions
• for directory assistance
• to complain about loud noises from neighbors
• to report utility problems

Do not call 9-1-1 to report a power outage. Report power outages to your local power company. 

If you call 9-1-1 on a cell phone, your location may not automatically display as it does when calling from most home/business phones.

Smart 911 is a service without additional cost that allows citizens to create a safety profile that includes any information they want first responders to have when responding to their call. In the event there is a need to dial 9-1-1, the caller’s Smart 911 profile will appear on the call taker computer screen.

The PSAP (Public Safety Answering Point) remains the first point of access to emergency services and each advancement in technology has improved our ability to respond to the community.

For additional information and to create a safety profile, see here for additional information.