Customer Satisfaction Survey

2. Mission: Provide safe, decent, and affordable housing for income-eligible residents of Sumter County. The Division encourages homeownership, enhances residential neighborhoods, and assists with creating diverse, affordable housing opportunities. Housing assistance can improve quality of life, strengthen families, and promote economic growth.
4. Are you a Applicant or Contractor?*

   1. Applicant

   1. Contractor
6. Housing staff treated me with respect and courtesy.

   1. Strongly Agree
   2. Agree

   1. Disagree

   1. Strongly Disagree

   1. N/A
8. Housing staff thoroughly explained the process and documents.

   1. Strongly Agree
   2. Agree

   1. Disagree

   1. Strongly Disagree

   1. N/A
10. The inspection process was timely and fair.

    1. Strongly Agree
    2. Agree

    1. Disagree

    1. Strongly Disagree

    1. N/A
12. Housing staff was an effective mediator in resolving difficulties between all parties.

    1. Strongly Agree
    2. Agree

    1. Disagree

    1. Strongly Disagree

    1. N/A
14. Housing staff responded promptly to my questions, phone calls, and other contacts.

    1. Srongly Agree
    2. Agree

    1. Disagree

    1. Strongly Disagree

    1. N/A
16. The housing process was easy and understandable.

    1. Strongly Agree
    2. Agree

    1. Disagree

    1. Strongly Disagree

    1. N/A
18. Rate your overall satisfaction with Housing Services.

    1. Outstanding
    2. Good

    1. Satisfactory

    1. Improvement Needed

    1. Unsatisfactory
20. Additionl Comments
22. If you would like us to contact you to follow up on this information, please provide your phone number or email address.
24. Thank you for taking the time to give us your valuable feedback.
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26. 1. Receive an email copy of this form.
27. Email address

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