Transit Customer Satisfaction Survey

2. Date of Service
   Date of Service
4. Are you riding door -to-door or on a route

   1. door -to-door

   1. on a route
6. Which route?
8. Recent scheduling of trips has been smooth and easy.

   1. Strongly Agree
   2. N/A

   1. Agree

   1. Disagree

   1. Strongly Disagree
10. My reservationist was polite and helpful.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
12. SCT vehicles are comfortable.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
14. SCT vehicles are clean.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
16. My driver was helpful and courteous.

    1. Strongly Agree
    2. N/a

    1. Agree

    1. Disagree

    1. Strongly Disagree
18. My driver was careful and safe.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
20. I get picked up for my appointment on time.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
22. I am delivered to my appointment on time.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
24. Rate your overall satisfaction with the SCT services you receive.

    1. Strongly Agree
    2. N/A

    1. Agree

    1. Disagree

    1. Strongly Disagree
26. I am a frequent passenger with SCT. *

    1. Yes

    1. No
28. How many times per month do you use Sumter County Transportation?

    1. 1-2

    1. 3-4

    1. 5-6

    1. More than 6
30. I travel on SCT vehicles to doctors' appointments outside of Sumter County.

    1. Yes

    1. No
32. How many times per month do you travel on SCT vehicles to doctors' appointments outside Sumter County?

    1. 1-2

    1. 3-4

    1. 5-6

    1. More than 6
34. When you travel to doctors' appointments outside of the County, do you arrive on time?

    1. Yes

    1. No
36. If you answered no on above question please explain why
38. Comments or suggestions on how we can improve our passenger services
40. If you would like us to contact you to follow up on this information, please provide your phone number or email address.
42. Thank you for taking the time to give us your valuable feedback.
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